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TERMS AND CONDITIONS OF ENROLMENT

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CERTIFICATE COURSES IN VETERINARY HYDROTHERAPY AND REHABILITATION
AT VETERINARY HYDROTHERAPY AND REHAB EDUCATION AUSTRALIA

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The following Terms and Conditions apply to all students enrolling in certificate courses offered by Veterinary Hydrotherapy and Rehab Education Australia (“VHREA”). Please read them carefully. These Terms and Conditions are subject to change at any time without prior notice. Students are encouraged to review this page periodically to remain informed of any updates.

 

1. ENROLMENT

1.1 An expression of interest or registration of interest does not constitute acceptance or confirmation of enrolment.
1.2 VHREA reserves the right to decline or cancel any enrolment at its discretion prior to course commencement. In such circumstances, a full refund of any fees paid will be issued.
1.3 Enrolment is deemed to commence once login details have been issued to the student by VHREA.

 

2. COURSE CONTENT AND ASSESSMENT

2.1 Course content, learning materials, delivery methods, and assessment requirements may be amended at any time without prior notice.
2.2 All assessments must be completed using the platforms and systems specified by VHREA.
2.3 All course materials remain the intellectual property of VHREA and are provided for personal use only, solely for the purpose of completing the course. Unauthorised reproduction, distribution, or use is strictly prohibited.

 

3. FEES AND PAYMENT

Payment may be made by one of the following methods:

  • Full payment: A one-time payment due at the time of enrolment; or

  • Payment plan: Monthly instalments commencing from the date of enrolment and continuing until all course fees have been paid in full.

Unless the student cancels their enrolment within seven (7) days of purchase, the full course fee remains payable, regardless of whether the student completes the course.

 

4. CANCELLATION OF ENROLMENT

4.1 Students wishing to cancel their enrolment must submit a written request via email.
4.2 Students are advised to contact VHREA within 24 hours of submitting a cancellation request to confirm receipt. VHREA accepts no responsibility for non-receipt of communications.
4.3 Prior to requesting cancellation, students should carefully review the Refund Policy outlined below.

 

5. REFUND POLICY

5.1 VHREA complies with Australian Consumer Law in relation to refunds.
5.2 Refunds are only available if a written cancellation request is received within seven (7) days of the original purchase date.
5.3 Once access to any learning modules has been granted, the student is no longer eligible for a refund.
5.4 In lieu of a refund, eligible students may apply to defer their enrolment for up to twelve (12) months, subject to approval.

 

6. STUDENT CONDUCT AND TERMINATION

VHREA reserves the right to terminate a student’s enrolment without refund if the student engages in inappropriate or offensive behaviour, fails to complete required assessments, does not comply with instructions, or ceases communication for a period exceeding three (3) months. Any such termination will be confirmed in writing.

 

7. COURSE DEFERMENT

7.1 Applications to defer enrolment must be submitted in writing via email.
7.2 Approved deferrals incur an administration fee of $250.
7.3 Students will be transferred to the next available course intake, subject to availability, and may be required to pay any difference in course fees.
7.4 All deferment requests are assessed on a case-by-case basis.

 

8. COURSE CANCELLATION OR POSTPONEMENT

VHREA reserves the right to cancel or postpone a course due to unforeseen circumstances. In such cases, students will be notified and offered the option to defer to a later intake or receive a refund.

 

9. COURSE TRANSFERS

Enrolments are strictly non-transferable. An enrolment may not be transferred to another individual under any circumstances.

 

10. CERTIFICATION OF COMPLETION

Upon successful completion of all course requirements, students will be issued a signed Certificate of Completion.

 

11. ASSUMPTION RISK

By participating in VHREA courses, including online learning and live or recorded instruction, students acknowledge and accept all risks associated with working with animals. These risks include, but are not limited to, injury or death of an animal, ineffective treatment outcomes, personal injury, or property damage. Students voluntarily assume all such risks and rely on their own judgment when applying course knowledge.

 

12. WAIVER OF CLAIMS

To the fullest extent permitted by law, the student, including their spouse, heirs, and assigns, waives any claims against VHREA and its agents, employees, contractors, volunteers, or students arising from or related to:

  • injury to persons or damage to property caused by the student or an animal

  • activities undertaken at any facility for observation, treatment, or application of techniques learned in the course

  • equipment, tools, or goods used in connection with the course

  • negligence or gross negligence by the student or VHREA or its representatives in connection with the course.

 

13. STUDENT REPRESENTATIONS

The student represents and warrants that:

  1. participation in the course is voluntary

  2. this agreement is entered into freely and without duress or undue influence

  3. the student has read and understood these Terms and Conditions

  4. the student fully understands and accepts all obligations and risks outlined herein.

 

14. ACCEPTANCE OF TERMS

Continued participation in the course following the applicable statutory cooling-off period under the laws of New South Wales, Australia constitutes acceptance of these Terms and Conditions.

 

15. FEEDBACK AND FURTHER INFORMATION

VHREA is committed to continuous improvement and welcomes student feedback. For further information or to provide feedback, please contact VHREA via email.

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