Terms and Conditions
Advanced Certificate in Canine Hydrotherapy
Veterinary Hydrotherapy and Rehab Education Australia (VHREA)
The following Terms and Conditions govern enrolment in all certificate courses
offered by Veterinary Hydrotherapy and Rehab Education Australia (ABN:39 312 521
819).

 

Students are asked to read these carefully before enrolling. These Terms and
Conditions are governed by the laws of New South Wales, Australia, and are subject
to update from time to time. Students are encouraged to review them periodically.
The most current version will always be available at
https://vethydrorehabedu.com.au.

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1. Enrolment
1.1 Submitting an expression of interest or registration of interest does not constitute
a confirmed enrolment in a VHREA course.
1.2 VHREA reserves the right to decline an application for enrolment prior to course
commencement. Where this occurs, any fees already paid will be refunded in full.
1.3 Enrolment is formally confirmed at the point at which course access credentials
are issued to the student by VHREA.
1.4 By enrolling, the student confirms they are at least 18 years of age, or have the
consent of a parent or legal guardian where applicable under Australian law.

 

2. Course Content and Assessment
2.1 VHREA reserves the right to update or amend course content, learning
materials, assessment requirements, and delivery methods at any time. Students will
be notified of any significant changes where reasonably practicable.
2.2 All assessments must be submitted through the platforms and systems
designated by VHREA. Submissions made through alternative platforms will not be
accepted.
2.3 All course materials - including written content, assessments, videos, and
supporting resources - are the intellectual property of VHREA and are protected
under the Copyright Act 1968 (Cth). Materials are made available to enrolled
students for personal study purposes only. Reproduction, redistribution, sharing, or
commercial use of any course materials without the express written permission of
VHREA is strictly prohibited and may result in legal action.

2.4 VHREA does not guarantee that completion of this course will result in
registration, accreditation, or recognition by any external professional body,
regulatory authority, or employer. Students are responsible for verifying any
professional recognition requirements relevant to their jurisdiction and practice
setting.

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3. Australian Consumer Law
3.1 Nothing in these Terms and Conditions excludes, restricts, or modifies any right
or remedy, or any guarantee, warranty, or other term or condition, implied or imposed
by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act
2010 (Cth)) or any other applicable legislation where to do so would be unlawful.
3.2 Where VHREA is permitted by law to limit its liability, VHREA limits its liability at
its option to the resupply of the relevant services or the payment of the cost of having
the relevant services resupplied.
3.3 To the extent permitted by law, all other warranties, guarantees, or
representations not expressly stated in these Terms and Conditions are excluded.

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4. Fees and Payment
4.1 Course fees may be paid by one of the following methods:
Full payment: A single payment of the total course fee, due at the time of
enrolment.
Payment plan: Monthly instalments beginning from the date of enrolment and
continuing until the total course fee has been paid in full.
4.2 The full course fee remains payable in all circumstances, except where a student
cancels their enrolment within seven days of the original purchase date in
accordance with the Refund Policy set out in Section 5. Non-completion of the
course does not affect the student's obligation to pay the full course fee.
4.3 Where a student elects to pay by instalments, this arrangement does not
constitute a credit contract for the purposes of the National Consumer Credit
Protection Act 2009 (Cth) as no interest or finance charge is applied. Students
should seek independent financial advice if uncertain about their payment
obligations.
4.4 Where fees remain outstanding, VHREA reserves the right to suspend or
withdraw access to course materials until outstanding amounts are paid in full.
4.5 All fees are stated in Australian dollars and include GST where applicable.

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5. Refund Policy
5.1 VHREA operates in full compliance with the Australian Consumer Law in all
matters relating to refunds. Nothing in this policy limits a student's statutory
consumer rights.
5.2 A refund will be considered where a written cancellation request is received by
VHREA within seven days of the original purchase date, provided the student has
not accessed any part of the course content.
5.3 Where a student has accessed any course content - including any learning
modules, materials, videos, or assessments - prior to submitting a cancellation
request, a refund will not be available except where required by the Australian
Consumer Law.
5.4 In circumstances where a refund is not available, eligible students may apply to
defer their enrolment for a period of up to twelve months, subject to VHREA's
approval and availability. An administration fee applies to approved deferments as
set out in Section 7.
5.5 Notwithstanding the above, VHREA will provide a refund where it is required to
do so under the Australian Consumer Law, including where a service is not provided
with due care and skill, is not fit for the purpose the student made known to VHREA,
or is not delivered within a reasonable time where no time was agreed.

 

6. Student Conduct
6.1 VHREA is committed to maintaining a respectful, professional, and inclusive
learning environment. Students are expected to engage with course content and with
VHREA staff and fellow students in a manner consistent with these values.
6.2 VHREA reserves the right to suspend or terminate a student's enrolment without
refund where a student:
 engages in conduct that is offensive, disrespectful, discriminatory, or
inappropriate toward VHREA staff, other students, or any third party
 fails to complete required assessments within agreed timeframes without prior
notification to VHREA
 does not comply with reasonable instructions from VHREA
 ceases communication with VHREA for a continuous period of three months
or more without prior notification
 engages in any form of academic dishonesty, including plagiarism or
misrepresentation of work

6.3 Where enrolment is terminated under this section, the student will be notified in
writing and provided with reasons. Students who believe a termination decision has
been made unfairly may submit a written appeal to VHREA within 14 days of
receiving the termination notice. VHREA will respond to appeals within 28 days.

 

7. Deferment of Enrolment
7.1 Requests to defer enrolment must be submitted in writing by email to VHREA
and will be considered on a case-by-case basis.
7.2 An administration fee of AUD $250 (inclusive of GST) applies to all approved
deferments.
7.3 Where a deferment is approved, the student will be transferred to the next
available course intake, subject to availability. Students may be required to pay any
difference in course fees applicable to the new intake.
7.4 Deferment requests made on the grounds of medical necessity or other
exceptional circumstances may be considered without the standard administration
fee at VHREA's discretion. Supporting documentation may be required.

 

8. Course Cancellation or Postponement
8.1 VHREA reserves the right to cancel or postpone a course in response to
circumstances beyond its reasonable control, including but not limited to natural
disaster, pandemic, or significant technical failure.
8.2 In such cases, enrolled students will be notified as promptly as possible and
offered the option to transfer to a subsequent intake or to receive a full refund of fees
paid.
8.3 VHREA will not be liable for any consequential loss suffered by a student as a
result of a course cancellation or postponement, to the extent permitted by law.

 

9. Transfer of Enrolment
Enrolments in VHREA courses are personal to the enrolled student and are not
transferable. An enrolment may not be assigned, transferred, or gifted to another
individual under any circumstances.

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10. Certificate of Completion

10.1 Students who successfully complete all required components of a VHREA
course will be issued a signed Certificate of Completion. A copy will be emailed the
email provided at the time of enrolment and mailed to the address provided.
10.2 The Certificate will not be issued until all course requirements - including
assessments - have been fulfilled and all outstanding fees have been paid in full.
10.3 VHREA makes no representation that the Certificate of Completion constitutes
a regulated qualification, professional registration, or licence to practise in any
jurisdiction. Students are responsible for understanding the regulatory requirements
applicable to their practice setting.

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11. Assumption of Risk
11.1 Canine hydrotherapy and rehabilitation involves working with animals in clinical
and aquatic environments. By enrolling in a VHREA course, students acknowledge
and accept that activities undertaken in connection with the course - including
observation, practical application, and the treatment of animals - carry inherent risks.
These risks include but are not limited to personal injury, animal injury or death,
property damage, and treatment outcomes that do not meet expectations.
11.2 Students accept these risks voluntarily and accept responsibility for exercising
appropriate professional judgement when applying course knowledge in a clinical
setting.
11.3 Students are strongly advised to ensure they hold appropriate professional
indemnity and public liability insurance before applying course learning in any clinical
context. VHREA accepts no responsibility for loss or liability arising from a student's
failure to maintain adequate insurance.
11.4 Nothing in this section excludes any liability that cannot be excluded under
Australian law, including liability for death or personal injury caused by negligence
where such exclusion is unlawful.

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12. Limitation of Liability
12.1 To the fullest extent permitted by Australian law, VHREA's total liability to a
student for any loss or damage arising from or connected with these Terms and
Conditions or the provision of course services - whether arising in contract, tort,
negligence, or otherwise - is limited to the total course fees paid by that student.
12.2 To the fullest extent permitted by law, VHREA excludes all liability for:
 indirect, consequential, special, or incidental loss or damage
 loss of income, revenue, profit, data, or opportunity

 loss arising from a student's application of course knowledge in a clinical
setting
 any act or omission of a third party, including any veterinary professional,
animal owner, or facility operator
12.3 Nothing in this section excludes or limits any liability that cannot lawfully be
excluded or limited under Australian law, including under the Australian Consumer
Law.

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13. Privacy and Data Collection
13.1 VHREA collects, holds, uses, and discloses personal information in accordance
with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
13.2 Personal information collected from students during enrolment and throughout
the course - including name, contact details, and assessment records - is used for
the purposes of administering the course, communicating with students, issuing
certificates, and improving course delivery.
13.3 VHREA will not sell, rent, or disclose student personal information to third
parties except where required by law, where necessary for course administration, or
with the student's consent.
13.4 Students have the right to request access to, or correction of, their personal
information held by VHREA. Requests should be submitted in writing by email.
13.5 VHREA's full Privacy Policy is available at https://vethydrorehabedu.com.au and
forms part of these Terms and Conditions.

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14. Dispute Resolution
14.1 In the event of a dispute arising from enrolment in a VHREA course, students
are encouraged to contact VHREA in the first instance to seek resolution by email.
14.2 VHREA will acknowledge receipt of a dispute notification within five business
days and will endeavour to resolve the matter within 28 days.
14.3 Where a dispute cannot be resolved directly, either party may refer the matter to
a recognised dispute resolution service. These Terms and Conditions are governed
by the laws of New South Wales, Australia, and the parties submit to the non-
exclusive jurisdiction of the courts of New South Wales.
14.4 Nothing in this section prevents a student from exercising their rights under the
Australian Consumer Law or from lodging a complaint with the Australian
Competition and Consumer Commission (ACCC) or a relevant state consumer
protection authority.

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15. Student Acknowledgements
By enrolling in a VHREA course, the student confirms that:
1. enrolment is undertaken voluntarily and of the student's own free will
2. these Terms and Conditions have been read, understood, and agreed to in full
3. the student accepts all obligations and responsibilities set out in these Terms
and Conditions
4. no undue pressure or influence has been applied in connection with the
decision to enrol
5. the student understands that completion of the course does not constitute
professional registration or licensure in any jurisdiction
6. the student will maintain appropriate insurance before applying course
learning in any clinical setting

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16. Acceptance of Terms
16.1 Continued participation in a VHREA course following the statutory cooling-off
period applicable under the laws of New South Wales, Australia constitutes the
student's acceptance of these Terms and Conditions in full.
16.2 These Terms and Conditions constitute the entire agreement between the
student and VHREA in relation to enrolment, superseding any prior representations,
discussions, or agreements.
16.3 If any provision of these Terms and Conditions is found to be unenforceable or
invalid under applicable law, that provision will be modified to the minimum extent
necessary to make it enforceable, and the remaining provisions will continue in full
force and effect.

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17. Feedback and Contact
VHREA welcomes feedback from students at all stages of the course. If you have
questions, concerns, complaints, or suggestions, please contact us at:
Email: contact@vethydrorehabedu.com.au
Website: https://vethydrorehabedu.com.au

We are committed to continuous improvement and to supporting every student
throughout their learning journey.

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Veterinary Hydrotherapy and Rehab Education Australia ABN: 39 312 521 819
455 Great Western Highway, Faulconbridge, NSW, 2776
contact@vethydrorehabedu.com.au https://vethydrorehabedu.com.au
Last updated: 19/05/2026

These Terms and Conditions should be read in conjunction with VHREA's Privacy
Policy, available at https://vethydrorehabedu.com.au. Students are advised to seek
independent legal advice if they have any questions about their rights and
obligations under these Terms and Conditions.